Privacy Policy

The data controller responsible for your personal data is the Association of Turks in Belgrade, a non-profit association registered in the Republic of Serbia.

• Organization: Udruženje Turaka u Beogradu (Association of Turks in Belgrade)
• Registered office: Jurija Gagarina 231, 11070 Beograd (Novi Beograd), Serbia
• Registration No. (MB): 28217765
• Tax ID (PIB): 109831638

We collect only the personal data necessary to operate our website, process payments, and communicate with you. Depending on how you interact with us, this may include:

• Identity data: Your first and last name.
• Contact data: Your email address, country, and any details you include in a message.
• Transaction data: The membership tier, support amount, or course/event you select, and transaction references. Card details (number, expiry, CVV) are entered directly in the bank's secure environment and are never collected or stored by us.
• Technical data: Your IP address, browser type, device information, and basic usage data collected automatically when you visit the site.

We process your personal data only for clearly defined, legitimate purposes, each with a lawful basis under the GDPR:

• Performing our agreement with you: To process your membership, support, or registration, issue confirmations and receipts, and provide the service you paid for.
• Legal obligation: To keep accurate financial and accounting records and to comply with applicable law.
• Consent: To send you occasional updates about our activities, where you have agreed, and to use optional analytics cookies.
• Legitimate interests: To secure our website, prevent fraud, and respond to your enquiries.

Your data is stored on secure servers with access restricted to authorized personnel only. We use industry-standard safeguards, including encryption in transit (TLS/HTTPS), to protect your information against unauthorized access, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfil the purposes described here or to meet legal, accounting, and reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

Online card payments are processed through the secure e-commerce payment gateway provided by Banca Intesa. When you pay, your card details are transmitted directly to and processed by Banca Intesa within their PCI-DSS compliant environment. We do not see, collect, or store your full card details at any point.

We may also use trusted providers for website hosting and email delivery. All processors are bound by contract to handle your data securely and only on our documented instructions.

In accordance with the GDPR and Serbian data protection law, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time.

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no legal reason for us to keep it.
• Portability: Receive your data in a structured, commonly used, machine-readable format.

You also have the right to lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection.

Our website uses essential cookies to function and, with your consent, optional analytics cookies. You can manage your choice through the cookie banner or your browser settings. For full details, see our Cookie Policy.

On behalf of the Association 'Turaka u Beogradu' we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users and the data necessary for our business operations and for informing users in accordance with good business practice and with the aim of providing a quality service. We give customers a choice, including the option to decide whether or not they wish to be removed from the mailing lists used for marketing campaigns. All data about users/customers is strictly kept safe and is available only to those employees for whom that data is necessary in order to perform their work. All employees of the Association 'Turaka u Beogradu' (and business partners) are responsible for respecting the principles of privacy protection.

If you would like to be removed from the mailing list used for marketing campaigns, write to us at any time and we will remove you without delay.